BRITE Conference Blog

A Conversation with Dell and Best Buy on Social Media

I recently had the pleasure to host a webinar for the FASTforward Blog on the subject of integrating social media into business processes and the design of customer experiences. 

My panelists spoke from a wealth of experience leading major social media projects at Dell and Best Buy:

• Richard Binhammer (who spoke at our BRITE Workshop on Online Communities), leads Social Media and Corporate Reputation Management at Dell
• Gary Koelling and Steve Bendt are the founders of Blue Shirt Nation, Best Buy's groundbreaking employee social network

Click on the links below to access the full recording of our 60 minute conversation – you can play it in place or download it as a podcast.

• Popup audio player
  

• MP3 file (to play or download)

Links, April 16*

• How 40 Brands Are Using Twitter for Business: http://bit.ly/5bug

• ComScore releases 1st public report on Web usage in Singapore http://is.gd/ppnC 

• Repeat after me: "SOCIAL MEDIA IS NOT JUST FOR KIDS." Read this data on Twitter's demographics & growth: http://tr.im/irJu

• Latest use of social media (Twitter) to organize political protest in an autocracy: Moldova http://bit.ly/odP5M

• Charging for Online News: Why the Numbers Don't Add Up. http://ginx.com/-aFiI4

• Is Twitter a Monopoly? http://is.gd/qmTj

• Is Facebook the new Wal-Mart? http://is.gd/qmKc

*For more links, follow me on Twitter at http://twitter.com/david_rogers